User Roles

Each user in GOVlink has a role that determines their permissions and level of access.
Roles are assigned by the organization’s administrator.

Role	Flight & Passenger Data	Organization / Provider Scope	Provider Details	User Management	Message Retry (Resend)
Viewer	View only	View	—	—	—
Agent	Edit	View	View	—	—
Admin	Edit	Edit	View	Edit	Edit

• Viewers can consult flight and passenger data but cannot make changes.
• Agents can create and update flight and passenger information.
• Administrators have full access, including configuration and user management.

Administrator Setup

During implementation, Streamlane creates the first administrator account for each organization.
This initial administrator is responsible for managing all subsequent user accounts and assigning roles within GOVlink.

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User Creation and Updates

Only administrators can create or update user accounts.
When creating a new account, the administrator enters the user’s name, email address, and role.
GOVlink then sends an activation email with a link to complete account setup.

Account activation process:

1. The user clicks the verification link within 12 hours to confirm the email address.
2. They create a personal password.
3. They configure One-Time Password (OTP) authentication via an authenticator app (see below).

If the activation is not completed within 12 hours, the administrator must reset both the password and OTP configuration.

Administrators can also update existing user details such as name, role, or account status.
They can trigger password or OTP resets, each requiring user confirmation within 12 hours.

Deactivating a User

Administrators can deactivate a user by toggling the Enable/Disable switch in the User Management screen.
When disabled, the user can no longer log in but remains visible in the user list.
Deactivation is reversible and replaces deletion functionality.