Connection and Log-In 

The Web portal log-in consists of a Two-Factor-Authentication process. This means that at connection time, in addition to the email and personal password, a One Time Password (OTP) is requested. The OTP is a randomly generated code by an external system that changes every 30 seconds.

Login screen

step 1 : username/ email and personal password

step 2 : One Time Password

Setting up the One Time Password (OTP)

In order to be able to generate the OTP, the user must install on a personal computer or smartphone the corresponding tool.

For smartphone

With smartphones you can use apps such as Google Authenticator and Free OTP. To set up the OTP code, scan the QR code with the Google Authenticator or FreeOTP app on your phone and follow the steps shown on the app to set up the OTP.

For computer

You can integrate the OTP generation on your computer with a browser extension.

The Authenticator extensions can be installed from the following links:

For Google Chrome  

https://chromewebstore.google.com/detail/authenticator/bhghoamapcdpbohphigoooaddinpkbai

For Mozilla Firefox

https://addons.mozilla.org/fr/firefox/addon/auth-helper

​Since the code regenerates every 30 seconds, users have to retrieve the temporary code from the authenticator tool each time they use the OTP.

Reset Password or OTP

To change the Password or the OTP, go to the Update User screen shown below.

Update user screen

After clicking the Reset password button, an email is sent to the user with a link to validate the account.

The user will be asked to update the account within 12 hours and will be prompted for a new password when login-in.

If the account is not updated within 12 hours the Organisation administrator will need to reset the Password again.   

After clicking the the Reset OTP button, an email is sent to the user with a link to validate the account. 

The user will be prompted to reconfigure OTP authentication when clicking on the link.

The user must reinstall OTP by scanning the new QR code and completing the authentication process.  

If the account is not updated within 12 hours the Organisation administrator will need to reset the OTP again.   

After resetting your password or OTP, access the Govlink web portal at: https://lux.webportal.paxgov.lu/